Customers ask in Bangla at 11pm. Something should answer
Most enquiries are the same handful of questions: is it in stock, what does it cost, do you deliver here, how do I pay. A grounded assistant handles those in either language and passes the real ones to your team with the conversation attached.
What you get
Illustrative — not a customer's data
Trained on your material
Your product list, prices, delivery areas, warranty and return policy — the assistant answers from those documents, so it says what you would say.
Bangla that reads naturally
Written for how customers actually type, including mixed Bangla and English in one sentence, which is how most people in Bangladesh message.
Handover to a human
When the question is about a complaint, a discount or anything outside what it knows, it stops and routes to your team with the full conversation — rather than guessing to look helpful.
Illustrative — not a customer's data
What it gives back
How it works today
Enquiries arrive at 11pm and on Fridays. The ones nobody answers by morning have usually bought from someone else.
With AIOSOL
The routine questions get answered immediately in either language, and the real ones reach your team with the conversation attached. Fewer enquiries go cold.
Money
The work behind it
The same grounding discipline we use for quotation drafting applies here: answers come from your documents, and where the source does not support an answer the assistant says it does not know rather than filling the gap.
What it will not do
It does not negotiate prices, promise delivery dates it cannot verify, or handle complaints. Those reach a person. An assistant that improvises on commitments creates work rather than saving it.
Frequently asked questions
Yes — WhatsApp is where most Bangladeshi customers actually message, so it is usually the first channel we connect, with the website widget second.
It says so and hands the conversation to your team, with everything the customer already typed so nobody has to ask twice. That is a deliberate design choice, not a limitation we work around.
If those live in a system we can read — an ERP, a POS, a sheet you keep current — then yes, and the answers stay accurate as they change. Otherwise it answers from a document you maintain, which is fine but needs updating when prices move.
Related services
Not sure which one you need?
Tell us the problem you are trying to solve. We will say which service fits — or that none of them does.